basa81 Privacy Policy

🛡️ Our Privacy Commitment

basa81 is committed to handling your personal data with the highest standards of care, transparency, and security. We understand that our Bangladeshi players trust us with sensitive information — including identity documents, financial records, and mobile wallet details — and we take that responsibility seriously. Every measure we implement is designed to protect your data from unauthorised access, misuse, and unnecessary disclosure.

This Policy applies to all personal data collected through the basa81 website, mobile browser interface, account registration process, payment transactions, customer support interactions, and any other service we provide. It does not apply to third-party websites or services that may be linked from our platform; those services operate under their own privacy policies.

🔐 How We Protect Your Privacy

Six core principles guide every decision we make about your personal data at basa81:

📄 Full Privacy Policy

1 Data We Collect

1.1 Registration Data

When you create a basa81 account, we collect the following personal information: your full legal name, date of birth, residential address in Bangladesh, email address, and Bangladeshi mobile phone number. This information is required to open and maintain your account, verify your identity, and comply with our KYC (Know Your Customer) obligations.

1.2 Identity Verification Documents

As part of our verification process, we may request copies of government-issued identity documents such as your National Identity Card (NID) or passport, proof of address documents, and confirmation of your mobile wallet ownership (bKash, Nagad, Rocket, or Upay). These documents are processed securely and stored only for as long as required to fulfil our verification and record-keeping obligations.

1.3 Financial Data

We collect records of all deposit and withdrawal transactions made through your basa81 account, including transaction amounts in Bangladeshi Taka (BDT), payment method identifiers (such as your bKash or Nagad mobile number), timestamps, and transaction reference numbers. We do not store full card numbers. Payment card data processed via Visa or Mastercard is handled directly by our certified payment processors and is not retained on our servers.

1.4 Usage and Technical Data

When you access basa81, we automatically collect certain technical and behavioural data, including: your IP address, device type and operating system, browser type and version, pages visited and time spent on each page, game sessions played (titles, duration, stakes, and outcomes), and clickstream data. This information helps us monitor platform performance, detect fraud, and improve the overall user experience.

1.5 Communications Data

If you contact our support team by email or through the platform's live chat interface, we retain records of those communications — including the content of your messages, timestamps, and any attachments — for quality assurance, dispute resolution, and training purposes.

1.6 Cookies and Similar Technologies

basa81 uses cookies, local storage, and similar tracking technologies to operate the platform effectively. Cookies allow us to remember your session, apply your preferences, and serve relevant content. You can manage cookie preferences through your browser settings; however, disabling certain cookies may affect the functionality of the platform.

2 How We Use Your Data

basa81 processes your personal data for the following lawful purposes:

• Account management — to open, maintain, verify, and close your account
• Service delivery — to process bets, casino game sessions, deposits, and withdrawals
• Identity verification (KYC) — to confirm your identity and age (21+) as required
• Fraud prevention and security — to detect, investigate, and prevent fraudulent activity, money laundering, and misuse of the platform
• Customer support — to respond to your enquiries and resolve disputes
• Legal compliance — to fulfil our obligations under applicable laws and regulations
• Platform improvement — to analyse usage patterns and improve our services, features, and user experience
• Responsible gaming — to monitor your play patterns and apply the responsible gaming tools you have requested, such as deposit limits or self-exclusion
• Communications — to send you account-related notifications, security alerts, and, where you have opted in, promotional messages

We do not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent.

3 Legal Basis for Processing

basa81 processes your personal data on the following legal grounds:

4 How We Share Your Data

basa81 does not sell your personal data to any third party. We may share your data with the following categories of trusted partners and service providers, strictly to the extent necessary for the stated purpose:

4.1 Payment Processors

To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and other supported payment channels, we share the minimum necessary transaction data with those payment service providers. Each provider operates under its own privacy policy and security standards.

4.2 Identity Verification Partners

We may engage third-party KYC and identity verification service providers to assist with document checks and fraud screening. These partners are contractually bound to process your data only as instructed by basa81 and to maintain appropriate security standards.

4.3 Game Providers

Certain technical data — such as session tokens and game history — is shared with our certified game providers, including Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Microgaming, and Ezugi, for the purpose of game delivery, fairness auditing, and dispute resolution. Game providers do not receive your full personal profile.

4.4 Legal and Regulatory Authorities

We may disclose your personal data to law enforcement agencies, regulatory bodies, or courts if we are required to do so by applicable law, court order, or other legal process. We will notify you of any such disclosure to the extent we are legally permitted to do so.

4.5 Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business, your personal data may be transferred to the successor entity. We will notify you before your data is transferred and becomes subject to a different privacy policy.

5 Data Retention

basa81 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. Our standard retention periods are as follows:

• Account and registration data — retained for the duration of your account and for five (5) years after account closure
• KYC and identity documents — retained for five (5) years from the date of verification
• Transaction and financial records — retained for five (5) years from the date of each transaction
• Customer support communications — retained for two (2) years from the date of the interaction
• Usage and technical data — retained for up to twelve (12) months, after which it is anonymised or deleted

When data is no longer required, it is securely deleted or anonymised so that it can no longer be associated with you as an individual.

6 Your Rights

As a basa81 player, you have the following rights with respect to your personal data. To exercise any of these rights, please contact us at [email protected]. We will respond to all valid requests within thirty (30) days.

• Right to access — you may request a copy of the personal data we hold about you
• Right to rectification — you may request correction of any inaccurate or incomplete personal data
• Right to erasure — you may request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to our legal retention obligations
• Right to restriction — you may request that we restrict processing of your data in certain circumstances
• Right to object — you may object to processing based on legitimate interests, including direct marketing
• Right to withdraw consent — where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting prior processing
• Right to data portability — you may request a structured, machine-readable copy of data you have provided to us

7 Data Security

basa81 implements a comprehensive suite of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers
• Encrypted storage of sensitive data, including identity documents and payment records
• Role-based access controls ensuring that only authorised staff can access personal data, and only to the extent required for their role
• Regular security audits, penetration testing, and vulnerability assessments
• Multi-factor authentication for staff accessing internal systems
• Automatic session timeouts to protect your account when inactive

While we take every reasonable precaution to protect your data, no internet-based system can guarantee absolute security. You are encouraged to use a strong, unique password for your basa81 account and to enable any available two-factor authentication options. If you suspect any unauthorised activity on your account, please contact us immediately at [email protected].

8 Cookies Policy

basa81 uses the following categories of cookies on our platform:

• Strictly necessary cookies — essential for the platform to function, including session management, security tokens, and login state. These cannot be disabled.
• Functional cookies — remember your preferences, such as display settings and language selection, to personalise your experience.
• Analytics cookies — collect anonymised information about how players use the platform, which helps us identify issues and improve performance. We use aggregated, non-identifiable data only.
• Marketing cookies — only placed where you have given explicit consent, and used to deliver relevant promotional content. You can withdraw consent at any time through your browser settings.

You can manage or disable non-essential cookies through your browser settings. Please note that disabling functional or analytics cookies may affect the quality of your experience on basa81.

9 Children's Privacy

basa81 is strictly for adults aged 21 years and above. We do not knowingly collect personal data from any individual under the age of 21. If we discover that personal data has been collected from a person under the age of 21, we will immediately close the associated account and delete all related personal data. If you believe a minor has registered on basa81, please contact us immediately at [email protected].

10 Marketing Communications

Where you have opted in to receive promotional communications, basa81 may contact you with information about bonuses, special offers, new games, seasonal promotions (such as those around BPL season, Eid, or Pohela Boishakh), and other platform news. You can opt out of marketing communications at any time by contacting our support team at [email protected] with the subject line "Unsubscribe". Opting out of marketing communications will not affect your receipt of essential account and service notifications.

11 Third-Party Links

The basa81 platform may contain references to game providers and payment partners. basa81 is not responsible for the privacy practices of any third-party services, and this Policy does not apply to them. We encourage you to read the privacy policies of any third-party services you interact with in connection with your basa81 account.

12 Changes to This Policy

basa81 reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players by email or via an in-platform notification. Your continued use of basa81 after any changes take effect constitutes acceptance of the revised Policy. We encourage you to review this page periodically to stay informed about how we handle your personal data.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way basa81 handles your personal data, please contact our privacy team using the details below. We are committed to responding to all enquiries promptly and in good faith.

• Email: [email protected]
• Support hours: 24/7 — Bangladesh Standard Time (BST, UTC+6)

Please note that our email address must be used for written correspondence only and is displayed as plain text. Do not send sensitive documents (e.g., NID scans) unless specifically requested by our verification team through a secure channel.